Your One Stop I.T. Shop
Computers fixed. Networks watched. Problems handled before you notice them.
From a single laptop that will not boot to a fully managed network for your whole office, Chas Enterprise Group covers the technology side of your business so you can stay focused on the part you actually do. On-site across Northeast Ohio, remote everywhere else.
No pressure and no obligation — tell us what is going on and we will tell you what it would take to fix it.
No contract to start
Try us on one job first.
Plain-English answers
No jargon, no upselling.
On-site or remote
Whichever gets you working faster.
Nothing left unfinished
What we start, we complete.
What We Do
One team for everything with a plug in it
Most small and mid-sized businesses end up with three or four different people touching their technology — someone for the computers, someone else for the phones, a web person, and whoever happens to be free when the Wi-Fi goes down. Nobody owns the whole picture, so the same problems keep coming back.
We do all of it under one roof. Repair, monitoring, security, cloud, networking, phones, hosting and custom development. One number to call, one person who already knows how your setup is put together.
Where to start
If something is broken right now, call. If you are thinking further ahead, a short conversation costs nothing and usually saves a few thousand dollars worth of guessing.
Service 01
Computer Repair & Hardware
Fast, honest hardware work for businesses and the people who work from home. We diagnose first and quote second, and if a machine is not worth repairing we will say so plainly rather than sell you the repair anyway.
Diagnostics & Repair
Will not boot, blue screens, overheating, random shutdowns, liquid damage. We find the actual cause before anyone spends money on parts.
Virus & Malware Cleanup
Ransomware, browser hijacks, pop-ups and the slow crawl that comes with them — removed, with the hole that let them in closed behind us.
Data Recovery & Migration
Failed drives, corrupted profiles, and moving everything cleanly onto a new machine without losing a folder.
Upgrades & Tune-Ups
SSDs, memory, batteries, screens and keyboards. Often the difference between a slow computer and a new one you did not need to buy.
Custom PCs & Home Offices
Built to what you actually do — CAD, editing, accounting, gaming — and set up at your desk, not handed to you in a box.
Mac and PC, Any Age
Desktops, laptops, all-in-ones, servers. If it has a power button we will take a look at it.
Not sure it is worth fixing? Send us the model and the symptom and we will give you a straight answer either way — ask us first.
Service 02
Managed IT Services
A flat monthly cost that covers the maintenance, monitoring and support your business already needs — so that technology becomes a predictable line item instead of a surprise invoice every time something fails.
Monitor & Maintain
Your machines, servers and network report in to us around the clock. Patches, updates, disk health, backup checks and antivirus stay current without anyone in your office thinking about them.
Help Desk You Can Reach
When something breaks, your people call or email a real technician who already knows your setup. Most issues are resolved remotely the same day.
Plan Instead of React
We keep an inventory of what you own, when warranties run out and what is due for replacement, so hardware budgets are a plan rather than an emergency.
Three ways to work with us
Plans are priced per user and per device once we know what you have. There is no long-term contract and no charge for the assessment that gets us there.
ESSENTIALS
Monitoring, patching and antivirus on every workstation, with support billed as you use it. A good fit for small teams with mostly modern equipment.
STANDARD
Everything in Essentials plus unlimited remote help desk, managed backup and email security. The plan most offices settle on.
COMPLETE
Everything in Standard plus on-site visits, network and server management, vendor coordination and quarterly technology reviews.
Already have someone handling IT? We are happy to work alongside them and cover only the gaps — tell us how it is set up now.
Service 03
Cloud, Networks & Phones
The infrastructure underneath everything else. Built once, documented properly, and handed over with the passwords — your network belongs to you, not to whoever installed it.
Networking & Wi-Fi
Wired and wireless builds that actually cover the whole building. Switches, firewalls, access points, VLANs, VPN for remote staff, and cabling done neatly the first time.
Microsoft 365 & Cloud
Email, file storage and collaboration moved to the cloud without losing history or downtime. Licensing sorted, sharing locked down, mailboxes properly backed up.
Business Phones & VoIP
Hosted phone systems with auto-attendants, call routing, voicemail-to-email and softphones so the office number follows your team wherever they work.
Moving, expanding, or opening a second location? Loop us in early — it is far cheaper than fixing the cabling after the furniture arrives.
Also Handled
The rest of it, covered too
These come bundled into most managed plans and are also available on their own.
Cybersecurity & Endpoint Protection
Managed antivirus, ransomware protection, firewall policy, multi-factor authentication and staff phishing awareness.
Backup & Disaster Recovery
Automatic on-site and off-site backups that are tested, not assumed — with a real plan for getting you running again.
Secure Email & Spam Filtering
Encrypted business email, spam and impersonation filtering, and archiving that stands up when someone asks for records.
Web & Email Hosting, Design
Fast hosting, domain and DNS management, SSL, and websites built to be edited by you afterward.
Custom Software Development
Applications and integrations built around how your business actually runs, instead of bending the business around off-the-shelf software.
AI Services for Business
Practical, private AI — internal assistants, document search and augmented security that runs on your data without handing it away.
Attorney & Compliance IT
Retention, encryption, access control and documentation built for firms with obligations about how client data is stored.
Graphic Design & Print
Logos, print materials and video, so the technology and the branding come from people who talk to each other.
Hardware & Software Consulting
Independent advice on what to buy and what to skip. We are not paid to move any particular brand of box.
Do not see what you are looking for? It is probably still a yes — ask and we will tell you.
How It Works
Four steps, no mystery
The same process whether it is one laptop or a thirty-person office.
01
Tell us what is happening
Call, email or send the form. Describe it however it makes sense to you — we will ask the questions that fill in the rest.
02
We look, then we quote
Diagnosis before dollars. You get a written scope and a number, and you decide from there with no pressure either way.
03
We do the work
On-site or remote, at a time that does not stop your day. You get told what changed and why, in language you can repeat to someone else.
04
We stay reachable
The relationship does not end at the invoice. Call us next month with a question and you will get an answer, not a ticket number.
Why Chas Enterprise Group
We partner with clients, not just bill them
When we take on a project we treat your business as if it were our own. We want you to succeed even more than you do, which is why we ask the important questions early — including the ones people are usually afraid to ask.
Over the years we have never had a project fail. Whatever gets started gets finished. That is the whole standard, and it applies to a $95 repair the same way it applies to a network rebuild.
Enterprise-level expertise, delivered personally
Based in Grafton, Ohio. On-site throughout Northeast Ohio, remote support nationwide.
Questions
Answers before you have to ask
Do I have to sign a contract for managed services?
No. Plans are month to month. Most clients start with a single repair or project, decide they like how it went, and move to a plan afterward — which is the order we prefer anyway.
What does a repair usually cost?
It depends entirely on what is wrong, so we diagnose before quoting. You will always get a number before any work begins, and if the machine is not worth repairing we will tell you that instead of charging you to find out.
Do you work on Macs as well as PCs?
Yes — desktops, laptops, all-in-ones and servers, Mac and Windows both, along with the phones and tablets attached to them.
Do you come on-site or is everything remote?
Both. Remote support handles most day-to-day issues the fastest, and we come out for hardware, cabling, installs and anything that genuinely needs hands on it.
We already have an IT person. Is that a problem?
Not at all. We regularly work alongside an in-house person or another provider, covering after-hours, specialist work, or the areas nobody currently owns.
How quickly can you respond?
Managed clients get priority and most remote issues are picked up the same business day. For anything urgent, calling (440) 364-3596 reaches us fastest.
What areas do you serve?
On-site work covers Grafton and the surrounding Northeast Ohio communities. Remote support, hosting, custom software and AI work are handled nationwide.
Still wondering about something? Send the question over — a reply costs you nothing.
Whenever You Are Ready
Let us figure out the right next step together
Whether that is a repair this week, a plan for next quarter, or just a second opinion on something you have been told — the conversation is free and there is nothing to sign.
Chas Enterprise Group · Grafton, Ohio 44044 · (440) 364-3596 · charley.george@chasenterprisegroup.com